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Credit Reperesentative II in Fort Mill, SC at Continental

Date Posted: 9/28/2018

Job Snapshot

  • Employee Type:
  • Location:
    Fort Mill, SC
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Position administers the collection and account maintenance of assigned portfolio of accounts, including credit analysis on new and existing accounts.
Credit Analyst will address all aspects of Credit and Collections for the assigned customer base/portfolio to maximize sales opportunities and minimize credit losses while maintaining a high level of customer satisfaction.

Core Responsibilities:
• Initiates collection calls, resolves claims, deductions and credit approval within assigned parameters.
• Works with customers to assure proper remittance details are provided.
• Performs account maintenance ensuring debits and credits are resolved in a timely manner.
• Interacts with several levels of company management and customers on a daily basis, to answer questions and provide data related to customers’ accounts.
• Exercises independent judgment in fulfilling responsibilities of the position including credit analysis and file revisions.
• Handles inbound calls, emails and faxes related to customers within the National Account Program.

Primary responsibilities include but are not limited to:

Perform all necessary collections to ensure that the specific account portfolio is as absolutely current as possible. Activities will include contacting customers via telephone, email and letters.
Manage all customer deductions through to resolution and removal from the customers account either via collection, credit or write off.
Analyze credit information and financial statements to determine the degree of risk involved in extending credit.
Clear all new customer credit applications for credit approval, communicate with the sales team during the process and upon completion.

Analyze customers credit limit, A/R aging status, existing open orders and customer payment commitments to determine if a credit release can be made

Prepare annual credit reviews according to the Company Credit Policy, forwarding the completed review with recommendation to the Credit Supervisor or Manager for review and approval.

Basic Qualifications:

• Bachelor’s Degree in Business (Accounting, finance or related field)
• MS Office experience

Preferred Qualifications:

• 2 years of experience in credit and collections
• Ability to work in a fast-paced environment
• Well-developed oral and written communication skills
• Experience with SAP
• Ability to use judgment to make sound and accurate decisions in a timely manner.
• Knowledge and understanding of accounting and bookkeeping procedures.
• High attention to detail and accuracy.
• Skill in identifying root causes of routine problems/issues by asking probing questions and the ability to develop recommendations for resolution.
• Skill in managing multiple tasks/projects along with the ability to work in a fast paced team environment in a self-directed manner.
• Ability to negotiate by collaborating with others to arrive at a conclusion using compromise, persuasion, and diplomacy.
• Ability to utilize strong written and verbal communication skills, with the ability to interface with people at all levels within the organization and outside the organization.
• Ability to maintain professional customer service manner when dealing with dissatisfied customers and demonstrate empathy for the customers situation.
• Ability to build and maintain effective work relationships across functional areas.
• Ability to demonstrate an attitude that makes a positive difference, take extra efforts to improve knowledge and skills to be the best in the profession. Adheres to the highest level of professionalism by demonstrating honesty, integrity and maturity.

***This position will not offer relocation or visa sponsorship. ***