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Customer Service Engineer (CSE) in Seattle, WA at Continental

Date Posted: 1/3/2019

Job Snapshot

Job Description

Function

Responsible as a technical expert for the initial customer contact and the combined processing concerning 0­km issues and if applicable for warranty field returns. Additionally supports the BUs / plants regarding sorting/flash actions, pre­analysis of return parts and activities also in the launch phase to minimize costs and quality issues.

Responsibilities and Objectives

• Establishes a trusting relationship with the customer’s plant engineering, line operators, quality departments, logistic departments and customers service organizations.
• Manages the specific customer location with proactive visits at a frequency agreed with the customer.
• Operates as the direct contact and response person to customer’s complaints (not necessarily on site).
• Provides quick and accurate feedback to the manufacturing plants and if applicable to the BUs regarding quality/manufacturing issues.
• Joint pre­analysis / pre­selection at the customers warranty return centers, resulting in discussions to reduce part returns and the related costs.
• Coordinates the transfer of return parts to appropriate analysis centers and, if applicable, registers complained parts in the return database.
• Coordination of sorting, rework or re­flash actions at the customer facilities and implements immediate actions to minimize customer disruption.
• Support of product changes, customer plant trial runs and of safe launch activities at customers facilities.

*This position is located in Seattle, WA.

Basic requirements:
• Bachelor’s Degree or 2 years minimum manufacturing experience if no relevant Bachelor’s Degree
• Must have a valid U.S driver’s license

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Continental is not able to pay relocation expenses for this opportunity.

Preferred Requirements:
• Expert knowledge of automotive technology
• At least 3 years of automotive manufacturing or repair experience
• Very good PC knowledge (MS Office, customer specific car analysis tools)

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