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Field Application Engineer – Automotive & Commercial Truck Tires in Fort Mill, SC at Continental

Date Posted: 10/24/2018

Job Snapshot

Job Description

Overview:
Act as the liaison between Continental and all North America CVT OEM Trailer Customers regarding all technical matters including the timely receipt of technical tire approvals, ensuring the development (BIC) Best-In-Class products which meet the OEM's needs, and ensuring the delivery of quality products.

Responsibilities:
Product Development/Management:
• Trailer tire product expert (Conti/General portfolio and competitor portfolios)
• Obtaining information about new vehicle models/concepts and their tire specific requirements, and using that information for future product developments
• Initiation and coordination of development projects and the presentation of test tires in accordance with specified schedules
• Assessment of tire properties within the scope of joint approval tests with the appropriate vehicle manufacturers, using the customer’s requirement regulations, government regulations and the company's product guidelines.
• Active participation in (PP) Product Planning meetings to bring customer demands for new products and tire performance to PP team
• Continuous follow-up on product performance with Customer Service department interactions to ensure BIC products
• Production of various technical documents (drawings, test reports, tire fitment, certifications) for tire introductions

Customer Relations:
• Responsible for handling all customer communication in regards to Technical Inquiries
• Processing of claims relating to production tires fitted as original equipment: analysis, presentation, and written comments, where required
• Production of technical presentations
• Assistance with the production of necessary sales documentation (technical content)
• Independently make customer visits/presentations
• Attend customer technical workshops, fairs, and engineering events

Product Quality and Implementation:
• Timely response to technical inquiries from the automotive industry
• Preparation and implementation of plant, process and product audits in cooperation with the respective plant management and the issuing of corresponding quality documents in writing (initial sample reports, quality evaluations, etc)
• Responsible for handling all 0 mile customer complaints

Other:
• Other projects as defined by Head of OE Trailer North America
• Support internal automotive engineers with non-¬trailer topics when needed such as audit preparation, documentation, legislation understanding, etc…

Required Qualifications:
• Bachelor’s degree in Engineering or related technical degree
• 5+ years of experience in field engineering, sales and/or customer relations
• 3+ years of engineering
• Must be able to travel 50%+
• Must be authorized to work in the US without visa or other sponsorship

Preferred Qualifications:
• Experience in 8D problem solving
• Project management experience
• Experience in commercial vehicles, trailers, tires, suspension