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Inside Sales Representative - PLT in Fort Mill, SC at Continental

Date Posted: 8/1/2018

Job Snapshot

Job Description

Overview:
Inside Sales and Service representative for Passenger & Light Truck Tires (PLT). Process and mange customer orders via, fax, phone, email and EDI from order creation to customer invoicing. This includes order entry, stock location, EDI management and delivery note creation.

Responsibilities:
• Process and mange customer orders via, fax, phone. e­mail and EDI from order creation to customer invoicing. This includes order entry, stock location, EDI management and delivery note creation. Process customer request for return goods.
• Handle inbound customer calls. Must meet stated department phone objectives.
• Establish and maintain a working customer relationship. Provide daily feed back to customer, sales and supervisors on order and inventory status, via reporting standards. Conduct customer visit when needed. Travel to customer location may be required. Maintain customer database and current customer account information.
• Conduct outbound solicitation to various dealers, associate dealers, mass merchandisers, buying groups and large multiple retail location accounts. Must meet department objectives.
• Ensure the best possible fill rate and timely shipments by reviewing inventory availability, offer alternative product
and warehouses, and maintain various customer tables.
• Collaborate with logistics, marketing, warehouses, traffic, credit, commercial division, commercial buyline, sales, field sales reps, accounts and peers to ensure that process and procedures are being utilized to achieve an effective level of customer service.
• Research claims to correct billing and shipping errors. Responsible for identifying root causes and resolve overall
problems so issues do not reoccur.
• Maintain knowledge in product and policy.
• Assist in other duties as required.

Required Qualifications:
• Bachelor’s degree
• Relevant experience
• Must be authorized to work in the US without visa or other sponsorship

Preferred Qualifications:
• Bilingual in French and English
• Communication skills
• SAP experience
• Problem Solving
• Time Management
• Analytical
• Excel
• Microsoft Office
• 1- 3 year previous Inside sales, or Customer Service experience

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