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Intern - IT Operations in Fort Mill, SC at Continental

Date Posted: 9/15/2018

Job Snapshot

Job Description

***This position will have a start date in January 2019.***

Overview:
The IT Support and Operations intern will be responsible for contributing to the day to day support of the end users of the Fort Mill Headquarters and Expansion location. They will be servicing end users at the walk up counter, troubleshooting basic computer or account issues preventing the end user from completing their work.
Core Responsibilities:
• Maintaining existing processes and requirements for tickets and reporting of issues
• Resolving basic hardware issues, troubleshooting software issues and assisting users with account limitations.
• Contribute to the operations of the IT infrastructure within the campus, including but not limited to system patching, cabling, printer installation and maintenance, as well as asset tagging and tracking.
Overall, the position will be centered around learning how to run a corporate IT shop and the infrastructure that supports it. Education will be focused on processes, customer service practices and supporting an enterprise environment.

Basic Requirements:
• Actively enrolled in an accredited degree program working toward at least a Bachelor's degree
• At least a 2.8 GPA
• Able to work at least 25 hours per week
Preferred Requirements:
• Degree focusing in computer science, business information systems or related field
• Basic knowledge of computer and mobile device hardware
• Familiarity with common software products such as: Windows 7, Windows 10, MacOS, IOS 10, Microsoft Office and Internet Browsers
• Strong communications skills

***This position will not offer relocation or visa sponsorship.***