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IT Service Manager in Fort Mill, SC at Continental

Date Posted: 6/4/2018

Job Snapshot

Job Description


The IT Service Manager is the functional lead and subject matter expert in all IT Service Management (ITSM) topics within the Tires Americas region. This individual contributor orchestrates the implementation and maturity of all ITSM activities in this area based on Continental’s global I.T. standard process portfolio.

Core Responsibilities:
• Define the roadmap, related projects, and drive implementation of the ITSM portfolio of processes, procedures, tools, and KPI’s, across the Americas region.
• Define and drive activities to increase the quality and maturity level of ITSM within the region.
• Provide regular communication, training, and coaching to the local I.T. teams and regional competence centers to increase ITSM knowledge and expertise, and establish a self-sustaining approach to ITSM.
• Collaborate across Continental’s ITSM communities to manage the global ITSM lifecycle, satisfy regional ITSM demands, resolve issues, and promote and enhance best practices.
• Collaborate with regional I.T. teams to develop a framework for Operational Excellence within the region, and define and execute projects to drive the adoption of the framework.

Basic Qualifications:

• Bachelor’s Degree
• Minimum 5 years in one or more I.T. disciplines
• Fundamental knowledge of ITIL V3.
• Knowledge and fundamental experience of Service Management tools and service oriented architecture.
• Experience implementing I.T. projects with a structured project management approach.
• Strong communication skills, demonstrated ability to articulate ideas and concepts in a multicultural setting.
• Demonstrated ability to negotiate and influence outcomes without having direct disciplinary authority.

Preferred Qualifications:

• 7 years of related Experience
• ITIL Foundation and Practitioner certification is preferred, with ITIL Service Manager Certification a plus
• Conversational German and Spanish is a plus.

***This position will not offer international relocation. ***


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