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Order To Cash Global Process Architect in Fairlawn, OH at Continental

Date Posted: 5/19/2018

Job Snapshot

  • Employee Type:
  • Location:
    Fairlawn, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Purpose of Position:
The Order to Cash (O2C) GPA provides leadership and direction for the end-to-end Order to Cash processes on a global basis. This position is responsible for initiating, executing and managing end-to-end process improvement initiatives, capacity analysis, projects, and scope analysis & growth opportunities across all BU's and within the Division. The Order to Cash worksream includes the following activities: Pre-sales support, Quoting, Order Entry, Case Management, Cross-selling & Up-selling to customers, Credit Reviews, Collections and Cash Applications activity with additional responsibility for all related claims management, returned goods and the coordination with plants, logistics and supply chain.This position works closely with the Business, Sales, Plants, Finance and GBS leadership, in addition to IT, to drive process standardization and process excellence on a global basis. This position also leads the Division WoC AR project, which is expected to run for approx 3 years and the position will be heavily involved in the establishment of standards across the Division within the new CT Systems and Standards organization.

This position could be located anywhere in the Continental US. Relocation to Fairlawn, OH is not required. The position also include approximately 45% travel, to both domestic and international locations.

Essential Tasks:
Define process improvements for Order to Cash including process design, spend management controls, technology enablement, functional & compliance requirements and global implementation support.
Recommend the prioritization of Order to Cash improvement initiatives impacting and requiring resources from Global Business Services (GBS)/Corporate/Division/IT/Business Units
Facilitate adherence to global process within local companies/customer organizations
Focus on performance and continuous improvement of the business processes including analysis of outside best-of-best practices and the definition of concepts for new processes and tools.
Facilitator across organizational units and geographies related to global processes.
Proactive engagement to resolve disputes.
Act as relationship manager with business units and local companies for new requirements.
Ensure clear identification of roles and responsibilities within global processes.
Works one-on-one inside operations, sales and finance groups to deliver solutions and ensure customer/stakeholder participation.
Seeks out others within the organization to ensure their buy-in and alignment to process change.
Conduct regular service level agreement reviews for internal control and to identify opportunities.
Ensure clear definition and agreement of SLAs, KPIs and OLA's and adherence to targets for all portions of the end-to-end process.
Negotiate relevant portion of service level agreement, establishing customer/stakeholder and GBS performance requirements.
Monitors financial aspects of the relevant portions of the SLA, participating in issue resolution, root cause analysis and solution implementation.
Review and take corrective action on key performance metrics, plans and forecasts.
Ensure policies and procedures (guidelines) for processes are followed according to business requirements.
Ensure compliance to process documentation; ensure documentation is current and accurate.
Ensure compliance to all legal and regulatory requirements for all portions of the end-to-end process
Integrate tools and IT standards.
Provide support and guidance in the ongoing training and development of O2C resources within the GBS organization.
Provide support in training and competency/skills development within GBS and with local companies where local process has changed due to migration of work to GBS.
Provide leadership and project management of cross-BU/Division projects such as WoC AR
Provide support and actively participate in the definition and implementation of standards related to Customer Service, Accounts Receivable and related master data related to the ContiTech Systems & Standards strategic initiative.


Bachelors degree from a four year college or university, MBA preferred.
10 years of experience in Order to Cash processes with increasing responsibilities and global experience
Experience with project management, process improvements, lean methodologies, compliance requirements, auditing.
Demonstrated capability with internal and external stakeholder management.
Experience with internal stakeholders in defining Order to Cash requirements and standards.
Demonstrated ability to lead others through influence and collaboration; ability to lead and manage large, complex, global processes and projects; ability to provide thought leadership in the Order to Cash value chain and implement efficiencies for increased productivity.
Position will require minimum 30% travel globally.
Must have exposure/experience to global fiduciary and compliance requirements and a deep understanding and appreciation of cultural diversities.


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